One of our most loyal and cherished employees, Kate Spivey, Sales Administration Manager has been an integral part of the CSM family for almost 20 years.
With almost 20 years of experience at CSM, Kate knows what needs to be achieved to offer a high level of customer service and to get the job done. Kate is the main point of contact for all client orders and ensures they are processed in a timely manner. Kate’s key accounts are within the workplace, government, education and health sectors, offering unparalleled service. We asked Kate a few questions about her experience with CSM.
How long have you been working at CSM?
I started working at CSM on the 24th January 2000. So before too long I will be celebrating my 20th year.
What is your role?
As Sales Administration Manager, I am the main point of contact for all new client orders, once the purchase order has been received. I ensure the order is processed in an efficient manner and the delivery date is confirmed. I am in daily contact with our production team to ensure we are committed to all installation dates. It is extremely important that communication with the client is prompt and efficient and I offer the highest level of customer service possible. My account portfolio encompasses the larger government clients and project tenders and ensuring they are all managed competently.
What does your typical day look like?
Each day is different, making my role highly interesting. Half of my time is meeting clients face to face, to ensure their needs are being met or measuring up a site. For the other half of my week, I am processing or tracking orders and communicating all updates to clients.
What’s the best thing about your job?
I am passionate about delivering a solution for our clients. CSM has a solid reputation in the marketplace for being a trusted advisor. I feel inspired every day knowing we are helping our clients deliver a solution of which they too can be very proud. The industry itself is very dynamic and it is great to work on a variety of projects across various sectors.
What is one of your proudest moments?
There is no one single proud moment. CSM is a unique business as it is one of the few remaining metal manufacturers in Australia, designing, manufacturing and installing storage solutions for the commercial fitout industry. It provides a stable working environment that has given me a myriad of experiences over time. I am very proud to say I have enjoyed working for a company my entire working career, which is very rare in today’s society.
If you could switch your job with anyone else in the company, who would it be?
I have been fortunate to have gained experience across all divisions at CSM, even the powder coating division at the manufacturing facility. I would have to say that my present role is my favourite to date but if I were to switch with another team member for the day, I would say Daniel Lupica, CSM Project Manager, as he gets to solve all types of problems on live projects and then hand over the finished product to a happy client.
What has been your favourite project to work on?
There are too many to list ! Every order at CSM is unique as no two orders are the same. CSM has a range of standard products but our specialty is offering customised products that work in to a particular design. Early engagement is important, as it allows for the best outcome for the client, designing product to a budget and delivering on-time. So I would have to say it is those projects whereby we see the concepts from the beginning that are my favourite. Examples of these projects include The Australian Museum (storing of artifacts and artworks) and the Coroners Court at Lidcombe (customised tambours, cabinets, lockers and rolling storage).
What does the next 20 years have in stall for yourself and CSM?
CSM has been a local manufacturer for over 65 years, with a reputation for offering high quality products. The market remains very competitive but as we continue to be flexible, agile and innovative, CSM will continue to uphold its strong reputation in the marketplace. I will continue to place my clients’ needs at the forefront and offer a high level of customer service. During my career, I have enjoyed being part of a growing business and I look forward to the next 20+ successful years ahead.